FREQUENTLY ASKED QUESTIONS
How does it work?
SET UP & DELIVERY
Our smallest igloo can be erected in under an hour, and our largest may take up to 2 hours to ensure all health and safety measures are met. Igloos can be secured with additional anchors to accommodate for inclement weather and wind. Health and safety is our top priority and our protocols ensure we provide the best experience possible. The minimum space required for seting up is 20' x 20' however the space required will depend on size of the igloo, placement and positioning.
Igloos are inflated by air blowers, which MUST remain on at all times. They are powered by a standard 120V outlet, a suitable distance from the igloo. Extension cords will be provided at no cost. Generator rental available for remote locations and beaches without access to electricity.
PICK-UP AND DELIVERY
Our Pickup and delivery schedule is based on a 24hr rental period. All igloos must be available for pickup the following day before 1pm.
What's your financial policy?
To book The Lit lounge, we ask for a 50% deposit upon booking. The remaining balance is due the day of your event date. If your booking is less than 7 days before the event date, the full payment outlined in the contract is due upfront.
We accept CASH, EMT, PAYPAL AND ALL MAJOR CREDIT CARDS
REFUNDS & CANCELLATIONS
We accept cancellations and issue refunds on your deposit up to 15 days before your event date. Unfortunately, our Canadian winters can become dangerous, and we may have to move the time, date or even evacuate the igloo at your event. In this rare case, our service may be rescheduled for another date.
What areas do you service?
The Lit Lounge travels anywhere within the Greater Torornto Area and Muskoka Lakes. We offer free delivery within our service area, and travel fees apply to events outside our catchment. Please see map below for details. The Lit Lounge is available for travel year-round.